Refund policy

Natalie Jane Designs does not accept returns, offer refunds or exchanges.

About The Policy

Oh no, I just received my item and it is broke!

If you recently purchased jewelry from Natalie Jane Designs and it is broken upon arrival or breaks on you within the first week, please contact me. We believe all. jewelry should be handled with care, but should not fall apart on you. Please contact us so we can replace the item or provide options for repairing your jewelry. Our jewelry will not withstand abuse and we will not take responsibility for jewelry damaged from rough handling. As tempting as it may be to bend the earrings to test their flexibility, please don't! I professionally test the durability of each earring before selling them. 

I ordered earrings and the size is different than expected.

I have included approximate measurements and modeling of earrings on each product page to help you figure out size and proportions. 

I do not like the colors of the piece selected.

I do my best to portray colors of the jewelry as accurate as possible. I ensure to use natural lighting and minor editing on photos to not distort the coloring.

Oh no, I'm just not that into it.

Please consider your purchase carefully. A lot of effort is put into providing product details and images of the jewelry so that you can make an informed and confident decision before placing your order. Due to the handmade nature. of clay and each piece of jewelry, please allow for slight variations and imperfections. I can promise I will never sell an earring I would not have the pleasure or confidence to wear myself. 

You can always contact us for any return question at nataliejanedesignsllc@gmail.com.